FAQs Page

What People Ask

FAQs

Help Centre

Welcome to the Brainstorm SiteCare Help Center, designed to help you quickly answer any questions you may have about our WordPress Maintenance and Digital Marketing solutions, as well as what it’s like to work with the SiteCare team. You’ll also find some of our most commonly asked questions about billing, as well as helpful tips and how-tos for working with us. If you have questions about a specific service or process and can’t find the answer you’re looking for here, please contact us directly for assistance.

For existing customers, please click on the “client help” button in the bottom right corner of your screen.

After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with Brainstorm SiteCare.

Brainstorm SiteCare continuously monitors customer sites using ongoing security scans by our partner, Sucuri Security. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.

In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available.

Yes we do!  We would be very happy to help design your website project; we've helped many of our clients with website design. Finding the right team to join you on your journey isn’t always easy, but certainly necessary. Brainstorm SiteCare takes pride in designing and developing WordPress for businesses and organizations large and small.

We don't just want to be your website vendor. We want to be your partner. We are the team that’s here to take your online vision to market. Read more about our website design services, and check out our most recent work.

We would love to hear about your idea, new project, or existing project. Get in touch with us today to get started!

Yes, of course! We have options to pay via credit card, PayPal or Direct Debit (SEPA). 

FAQs

WordPress Hosting & Maintenance

Welcome to the Brainstorm’s SiteCare Help Center, designed to help you quickly answer any questions you may have about our WordPress Maintenance and Digital Marketing solutions

The simple answer is that we’ll work with you to fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress core software, but sometimes the results of an update are unexpected and things break. If an update we perform causes something to break, we’ll spend up to 1 hour trying to fix the problem. If we are unable to get the latest version of the theme or plugin to work properly on your site, we’ll roll back the update to the most recent stable version, and provide you with a recommendation for a path forward to get the issue resolved.

Our team will assist until your website is clean, safe, and back online. In the event of a site hack that requires professional remediation from our trusted partner, Sucuri, we’re able to offer their services at a discount to our clients.

You can ask us as many questions as you’d like, and if your request is covered by your plan, then we’ll take care of it right away. Our plans include up to fifteen (15) minutes of issue investigation per request at no additional charge. If the issue requires more involved analysis and investigation, we will send a cost estimate to investigate and resolve the issue.

Yes. We partner with many agencies to make sure their clients are well supported once their site has launched.

By offering one of SiteCare’s WordPress maintenance plans, agencies can deliver greater value to their clients, improve their bottom line, and add a new profit center for future growth.

Yes, we offer a managed cloud hosting plan that perfectly complements our WordPress maintenance services.

If you choose to host elsewhere, you can still use Brainstorm SiteCare’s WordPress maintenance services. We work closely with most hosting providers and have direct access to top-tier support with them as well.

Brainstorm SiteCare can assist with domain management and updating DNS records. Please send us a support query via the "client help" button.

Brainstorm SiteCare requires access to your web hosting account to assist with automation setup, troubleshooting, and other routine maintenance tasks. We will guide you through how to securely share hosting access with our team.

Possibly. The most common emails we see from domain registrars are related to compliance with ICANN rules. 

Please read this guidance regarding GDPR compliance, specifically as it pertains to Google’s suite of services.

When you sign up for website hosting, generally the provider will send you a welcome email containing your login crednedtails.

Sucuri is our partner for WordPress malware scanning and remediation. Learn more about Sucuri in this help article.

 

All of these licences are included with all active Brainstorm SiteCare plans.